Orders and payment
By ordering, you confirm that supplied information is accurate and you are authorized to use the payment method. We may decline or cancel orders affected by suspected fraud, pricing errors, inventory issues, shipping restrictions, or other legitimate reasons. Captured payment for a cancelled order will be refunded.
Prices and product information
Prices are shown in U.S. dollars. Applicable taxes and shipping appear before submission. We aim for accurate descriptions and specifications, but minor differences may occur. Written specifications and the order confirmation govern the purchase.
Proper use and warranty
Customers must follow instructions, voltage ratings, safety warnings, and surface guidance. Warranty terms vary by product and manufacturer and are subject to the written coverage supplied with the product or stated on its product page. Warranty coverage generally excludes wear, consumables, misuse, unauthorized repair, accidents, and improper storage.
Liability and governing law
To the maximum extent permitted by law, DAI Horizon Commerce LLC is not responsible for indirect or consequential losses resulting from misuse. These terms are governed by Illinois law, subject to applicable consumer protections.
Questions and support
Contact DAI Horizon Commerce LLC at support@daihorizonhome.com or +1 (815) 771-5364. Support is available Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time. Our business address is 523 S 7th St, West Dundee, IL 60118.