Order processing
Orders are normally reviewed and processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays. Orders placed after 2:00 p.m. Central Time begin processing the next business day. Processing time is separate from carrier transit time. During high-volume periods, severe weather, or inventory verification, processing may require additional time.
After you place an order, we send an acknowledgment to the email address provided. A separate shipping confirmation is sent when the carrier accepts the package.
Delivery methods, timing, and cost
Standard delivery is estimated at 3–7 business days after dispatch. Orders of $150 or more qualify for complimentary standard shipping. Orders below $150 are charged a flat $12.95 standard shipping fee. When expedited delivery is available, its cost and estimated timing are displayed before checkout.
Delivery dates are good-faith estimates rather than guarantees. Weekends, holidays, carrier disruptions, severe weather, regional emergencies, and incorrect or incomplete addresses may extend transit time.
Service area and address requirements
We currently ship to valid residential and commercial street addresses in the 48 contiguous United States. We do not currently ship to P.O. boxes, freight-forwarding services, APO/FPO addresses, Alaska, Hawaii, U.S. territories, or international destinations.
Tracking and split shipments
Tracking information is emailed after dispatch and may take up to 24 hours to display movement. An order containing multiple products may arrive in more than one package. When an order is split, separate tracking numbers may be issued.
Address changes and cancellations
Contact us as soon as possible if you need to correct an address or cancel an order. Changes cannot be guaranteed once fulfillment begins. If a parcel is returned because an address is incomplete, refused, or undeliverable, the refund may exclude transportation charges where permitted by law.
Damage, loss, and delivery exceptions
Report visible transit damage, missing components, or an incorrect item within 48 hours of delivery. Include the order number and clear photographs of the product, outer carton, shipping label, and internal packaging. If tracking shows delivered but the package is missing, notify us within 3 calendar days.
Questions and support
Contact DAI Horizon Commerce LLC at support@daihorizonhome.com or +1 (815) 771-5364. Support is available Monday through Friday, 9:00 a.m.–5:00 p.m. Central Time. Our business address is 523 S 7th St, West Dundee, IL 60118.